Camilleri's story is one of many CHOICE heard once we published the findings of our original investigation into contaminated fuel. A few of the cases end with customers recouping costs, but most illustrate just how difficult it is to hold petrol stations accountable.
Often the rejection letters issued by petrol companies focus on the quality of the fuel when it is being delivered, but most contaminations happen on site, says Ross Rogers, who worked at Shell Australia for 29 years.
"Most of the contamination in fuels is due to water. If the storage tanks at sites are not maintained and inspected regularly, water [will build up] until it reaches the pickup of the tank and a slug of water is dispensed into vehicles."
Read more: https://www.choice.com.au/transport/cars/maintenance/articles/petrol-stations-selling-contaminated-fuel-customers-with-repair-bills